Return Policy

You have 30 days from the day your order is delivered to request a return.

What can be returned

Items must be unused, in the condition you received them, and in their original packaging. We cannot accept returns on items that have been used, washed, assembled, or damaged after delivery, or on gift cards.

How to start a return

Email crbrode30@gmail.com with your order number and a short description of the problem. Photographs help if the item arrived damaged or incorrect. We will reply within one business day with the return address and instructions.

Please do not send an item back before contacting us. Returns sent without prior authorization cannot be processed, because our items ship from several different fulfillment locations and the correct return address depends on the item.

Who pays return shipping

If the item arrived damaged, faulty, or incorrect, we cover return shipping and send a replacement or full refund, whichever you prefer.

If you are returning for any other reason, including changing your mind, you pay the return shipping cost. Original shipping charges are not refunded.

Refunds

Once we receive and inspect your return, we email you the outcome. Approved refunds are issued to your original payment method within 3 business days of approval. Your bank or card issuer may take a further 5 to 10 business days to post the credit.

Damaged or wrong items

Inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, contact us within 7 days of delivery so we can resolve it quickly.

Cancellations

Contact us as soon as possible if you need to cancel. We can usually cancel before an order enters fulfillment, typically within 24 hours of purchase. After that the order must be handled as a return.

Questions

Email crbrode30@gmail.com. We answer within one business day, Monday to Friday.