FAQs
Frequently Asked Questions
Who are you?
Copper & Steel Supply Co. is an independent online retailer based in Los Angeles, California, selling kitchen tools, cookware, tableware, lighting and home decor. We are online only, with no physical shop. More on our About Us page.
How much is shipping?
Standard shipping is free within the contiguous United States, with no minimum order. Alaska, Hawaii and international rates are calculated at checkout.
How long will my order take?
Processing takes 1 to 3 business days, then delivery typically takes 7 to 20 business days. Most of our catalog ships directly from third-party suppliers, including international fulfillment centers, which is why delivery takes longer than a domestic warehouse.
Why did only part of my order arrive?
Items in one order may be fulfilled by different suppliers and ship separately, each with its own tracking number. The rest of your order is most likely still in transit.
How do I track my order?
You receive a tracking number by email once your order ships. Tracking can take 3 to 5 business days to begin updating. See our Track Order page.
Can I return something?
Yes. You have 30 days from delivery to request a return on unused items in their original packaging. Email us first for the return address. If an item arrived damaged, faulty or incorrect we cover return shipping; otherwise return shipping is yours. Full details on our Return Policy page.
When do I get my refund?
Approved refunds go back to your original payment method within 3 business days of approval. Your bank may take a further 5 to 10 business days to post it.
Can I cancel an order?
Contact us as soon as possible. We can usually cancel within 24 hours of purchase, before the order enters fulfillment.
Are your product photos real?
Every listing includes the supplier's photographs of the actual item. Some listings also include a styled lifestyle image created with AI to show the piece in a home setting. The product you receive is the one described in the listing text and specifications.
Is checkout secure?
Yes. Our store runs on Shopify over an encrypted HTTPS connection, and payments are handled by Shopify's PCI-compliant payment processing. We never see or store your full card details.
Do you charge customs or import fees?
Our prices do not include customs duties or import taxes. Where these apply they are charged by your local authorities and are the recipient's responsibility.
How do I contact you?
Email crbrode30@gmail.com, call (424) 309-3731, or use the form on our Contact page. We reply within one business day, Monday to Friday, 9am to 5pm Pacific Time.