Refund policy

You have 30 days from the day your order is delivered to request a return.

Eligibility. Items must be unused, in the condition you received them, and in their original packaging. We cannot accept returns on used, washed, assembled, or post-delivery damaged items, or on gift cards.

Starting a return. Email crbrode30@gmail.com with your order number and a description of the problem, including photographs if the item arrived damaged or incorrect. We reply within one business day with the return address and instructions. Please do not send an item back before contacting us: our items ship from several fulfillment locations and the correct return address depends on the item, so unauthorized returns cannot be processed.

Return shipping. If an item arrived damaged, faulty, or incorrect, we cover return shipping and send a replacement or a full refund, whichever you prefer. For any other reason, including change of mind, the customer pays return shipping and original shipping charges are not refunded.

Refunds. Once we receive and inspect your return we email you the outcome. Approved refunds are issued to the original payment method within 3 business days of approval. Your bank or card issuer may take a further 5 to 10 business days to post the credit.

Damaged or incorrect items. Please inspect your order on arrival and contact us within 7 days of delivery if anything is damaged, defective, or not what you ordered.

Cancellations. Contact us as soon as possible. We can usually cancel an order within 24 hours of purchase, before it enters fulfillment. After that it must be handled as a return.

Questions: crbrode30@gmail.com